Find out what customers really think.
Review & sentiment analysis
In simple words: We read thousands of reviews and comments for you and show what customers praise and complain about most, in simple charts.
Sentiment and topic analysis of product reviews, customer feedback and comments with Python and NLP, delivered as clear charts and spreadsheets.
For example: A consumer brand had thousands of reviews across marketplaces and no time to read them. The product team got a clear list of what to fix first. See how we did it ↓
The problem
Why teams come to us
Reading thousands of reviews by hand is slow, and you still miss the real mood of your customers.
What you get
- Positive, neutral and negative labels for every review
- Confidence scores and an overall summary
- Themes: what people praise or complain about most
- Charts plus Excel or CSV exports
- A Python script to rerun on new batches
Benefits
What changes for your team
Understand customers at scale
Spot problems early
Prioritise product fixes
Repeatable every month
How it works
From first call to working result
- 1
Discovery call
A free 30-minute call to map your goal, sources, volume and where the result should land. NDA on request.
- 2
Sample first
We build a small working sample so you can check fields, format and quality before the full build.
- 3
Build & test
We build the full solution, test it on real data and edge cases, and share progress as we go.
- 4
Deliver & support
You get the result, the source code and short handover notes, plus fixes during the support window.
Example project
What 10,000 reviews really say
- The challenge
- A consumer brand had thousands of reviews across marketplaces and no time to read them.
- What we built
- We collected and analysed the reviews, labelled sentiment and grouped the top praise and complaint topics.
- The outcome
- The product team got a clear list of what to fix first.
An illustrative example of a typical review & sentiment analysis engagement.
Use cases
Where this helps
Tech stack
Tools we use
FAQ
Questions about review & sentiment analysis
Can you collect the reviews too?
Yes, from public review pages, or you can provide your own files.
Which languages?
English by default; other languages on request.
Can I rerun it myself?
Yes, we can provide the Python script so you can analyse new batches.
Related services
Often combined with
Ready to talk about review & sentiment analysis?
Send a short brief or book a call. A senior engineer replies within a few hours.